Privacy Policy

Welcome to ElevateProDigital ("Company", "we", "us", or "our"). We are a digital marketing agency headquartered in Ahmedabad, Gujarat, India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elevateprodigital.com or engage with our services.

By accessing our website or services, you agree to the collection and use of information in accordance with this policy. If you disagree with the terms, please discontinue use of our services.

2.1 Information You Provide Directly

• Contact forms: Name, email address, phone number, business name, and message content when you submit enquiries or booking requests.
• WhatsApp / calls: Communication data when you contact us via WhatsApp or phone for consultations.
• Client onboarding: Business details, campaign goals, ad account access credentials (stored securely, never shared), and billing information for contracted clients.

2.2 Information Collected Automatically

• Usage data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages.
• Cookies and tracking: We use cookies and similar tracking technologies (see our Cookie Policy for details).
• Analytics: We use Google Analytics 4 to understand website traffic and user behaviour in aggregate.

We use the information we collect to:

• Respond to enquiries and provide requested services
• Deliver and manage digital marketing campaigns on your behalf
• Send service updates, invoices, and campaign performance reports
• Improve our website, services, and marketing communications
• Analyse website traffic and user interactions for optimisation
• Comply with legal obligations and protect against fraudulent activity
• Send occasional marketing communications (only with your consent; you may opt out at any time)

For users in the European Economic Area, our legal bases for processing personal data include:

• Contract: Processing necessary to fulfil our service agreements
• Legitimate interests: Improving our services and communicating with prospective clients
• Consent: For marketing emails and non-essential cookies
• Legal obligation: Compliance with applicable laws

We do not sell, rent, or trade your personal information. We may share data with:

• Service providers: Hosting (Vercel), database (PlanetScale/MySQL), email services, and analytics tools — all bound by data processing agreements.
• Ad platforms: Meta Ads, Google Ads, and other platforms as required to run your campaigns. Access is limited to what is necessary for campaign management.
• Legal requirements: Where required by law, court order, or governmental authority.
• Business transfers: In the event of a merger or acquisition, personal data may be transferred as a business asset.

We retain personal data for as long as necessary to provide our services and comply with legal obligations:

• Enquiry / contact data: 12 months from last contact
• Active client data: Duration of the engagement + 3 years
• Analytics data: 26 months (Google Analytics default)
• Financial records: 7 years (as required under Indian tax law)

Depending on your jurisdiction, you may have the right to:

• Access — Request a copy of the personal data we hold about you
• Rectification — Request correction of inaccurate data
• Erasure — Request deletion of your data ("right to be forgotten")
• Portability — Receive your data in a structured, machine-readable format
• Objection — Object to processing based on legitimate interests
• Withdraw consent — Withdraw previously given consent at any time

To exercise any of these rights, contact us at contactus@elevateprodigital.com. We will respond within 30 days.

We use cookies to enhance your browsing experience. Please refer to our Cookie Policy for full details on the cookies we use, their purpose, and how to manage your preferences.

Our website may contain links to third-party websites (e.g. Meta, Google, LinkedIn). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

We implement industry-standard security measures including SSL/TLS encryption, access controls, and secure credential management. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the revised policy.

For privacy-related questions or to exercise your rights, contact: